Help
FAQ
Booking the right size bay
Measure the item you are storing (length & width) to determine bay size. Items must not overhang outside the bays. We base leases on 1 item per bay; for more than one item contact us.
Once you know the size, book online and choose your start date. Your security code and mobile access are sent on move-in day.
Security gate entrance
Mobile Bluetooth entry: Open the gate from your vehicle via the app — login details are sent on move-in day.
Key pad entry: Enter your private code. Codes and app activation are sent the morning of your scheduled move-in.
Locating your bay
Bays are numbered and marked. Please do not park in an empty bay that is not yours — many vacant-looking bays are permanently booked.
What documentation is required?
Government-issued photo ID, vehicle information (plate and VIN), proof of registration, and proof of insurance.
Do I need to sign a long-term lease?
All rentals after the initial 2 months are month-to-month unless you request otherwise.
Do I need insurance?
Yes. Insurance is the tenant's responsibility. We do not insure your vehicle or property. Insurance is required on all stored items.
What are your access times?
Access is available 24 hours a day, 7 days a week including public holidays. Some depots may have shire time restrictions — please call to confirm.
How do I make a payment?
Payments are set up as monthly auto-deduction from your credit card. View statements by logging into your account. Contact us for alternatives.
How do I move out?
Cancel anytime by emailing admin@caravanstoragewa.com or calling/texting 0477 604 453. Where possible give 2 weeks' notice and tell us once your item is removed (manual checkout).
Storage policies?
See our Terms and Conditions.